Ask for our wholesale price or Custom your own with us!

info@taiwante.com

Fill out the form below and we will contact you as soon as possible.

Frequently Asked Question

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Product

No. We are an online store only. However, we encourage Interested in setting up an in-person or virtual tasting/planning session? Fill out the Contact Us form above.


Yes, most are. However, many are not certified organic. Producers of low-quality and commercial tea often seek organic certification to raise prices, targeting Western markets where consumers pay a premium for the label.

Our tea leaves are mostly harvested in the spring, avoiding the need for pesticides. Taiwan’s strict environmental laws ensure mid- and high-altitude teas are free from chemical fertilizers. Our teas come from small family farms using traditional organic practices. These teas are mainly sold in Taiwan, where consumers already know their organic nature, so farmers don’t need certification. However, we can provide a pesticide-free inspection certificate.

Yes. Please send us an email at info@taiwante.com.

Please choose the sensory tasting kits we have presented on the Shop page or contact us at info@taiwante.com to discuss your needs and samples.

Because we make every order fresh to order, you receive the products with full shelf life. This is a benefit over buying from a re-packager. Our items vary from 12 months (stripe shape) to 24 months (powder or ball shape).

No, we sell only loose leaves tea. We know tea bags are made of nylon or polyethylene terephthalate (PET) , which are not biodegradable and can release harmful micro-plastics when exposed to heat. These micro-plastics can end up in your drink, and studies have shown that they may pose a risk to human health.

Custom Branding

Minimum order size is $200. We invite you to witness the artistry of our creations firsthand.

We recognize the importance of personalization and extending your branding. Our dedicated designer is excited and fully committed to collaborating with you to create a branded experience that reflects your unique vision. If you have an existing logo or color palette that you would like to use, We will seamlessly integrate it into the packaging of your chosen products. This ensures a consistent and recognizable brand identity that resonates with your audience. We also offer custom logo label, belly band and hang tag options. For more information, please contact us at info@taiwante.com.

To guarantee the highest possible print quality and accurate reproduction of your branding, we recommend providing vector EPS files. These files are ideal for maintaining corporate colors and ensuring crisp, sharp images. Alternative Accepted Formats: While vector EPS files are preferred, we also accept PDF or TIFF formats, provided they meet the following criteria:
• Minimum resolution of 300 DPI (dots per inch)
• Clear, high-quality images and graphics
• Accurate representation of your branding elements

You can order our pre-set custom tasting kits or meet with Aqua to discuss the Holiday/Event/Celebration  display of your dreams.

We will use this time (approx 1 hr) to sample the desired package from the standard menu, and brainstorm flavors, designs, and packaging to fit your theme. Unique teawares shapes with more intricate designs, the sky is the limit.

Tasting includes complimentary tea of your choice. Please email to info@taiwante.com to schedule a time. Price is for meeting at the workplace in Berkeley California, but I can travel for an additional fee.

Set up an in-person or virtual tasting/planning session today. Please reach out at info@taiwante.com

Ordering

Please use your tracking number to check directly with the shipping company or through a third-party parcel tracking service.
Shipping company: Chunghwa Post [please follow the ‘international parcels tracking service’ link]
Third-party service: 17TRACK or AfterShip [these providers are able to track shipments from Taiwan]

Please note that when using the Airmail shipping option, for some destination countries tracking will only be possible up until your order departs Taiwan. The main reason for this is Taiwan’s complex political status. This is notably the case for orders being sent to the United States as unfortunately the tracking number systems used by Chunghwa Post (Taiwan Post) and USPS are not compatible.

In most cases, the shipping company will take care of all the import formalities, including prepayment of any potential VAT and import duties. Should there be any amount due, they will notify you directly. Once the shipping company has received payment from you, they will then proceed to deliver the goods to your address or make them available for collection at your local service point.

The VAT, import duties, and handling fees will be different per country. For VAT and import duties, please check with your local tax authority. For handling fees, please check with the shipping company.

Please note that shipping duration does NOT include processing time, which is currently averaging 1-3 days. 

In special event of unseasonably weather, we reserve the right to delay shipping by a few days until conditions are more favorable.

Please be sure to keep an eye on tracking information the day the tea and ceramics product are scheduled to arrive. If this is a gift, please advise the recipient that tea are en route.

Finally, free local pickup at the Berkeley working space is available to our customers, and we are continuing to look for other Bay Area pickup partners. Please email info@taiwante.com if you know of a local business that might be a good fit!

Direction to the Workshop

Please note that this is our production space, not a retail store. We can accommodate tasting, meeting or pickups by appointment M-F 10 AM-6 PM and weekends upon request. If it is an urgent (same day) request, please call or text 510-688-7341 to confirm availability.

We have limited staff, and greatly appreciate you sticking to the pickup time you selected at checkout, in order to minimize disruption to our production schedule. If you need to make changes to pickup time please call.

Thank you for understanding!

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Meet Our Tea Enthusiasts

“Absolutely lovely selection of teas! The quality is great and the flavors are unique. I appreciate the attention to detail put into each package. Great job!”
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Jane S.
“Your tea blends have brought so much comfort and warmth to my mornings. I especially love the green tea blend - it's so refreshing! Thank you for your excellent quality.”
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Michael R.
“Iesu! The cinnamon and chai blend is absolutely incredible. I can't believe I've gone so long without having this tea. You've gained a loyal customer for sure!
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Andrea K.
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